The LUNÉ Help Center
Quickly find answers to the most frequently asked questions. Still can't find what you're looking for? Our team is ready to help you further.
Top 10 most frequently asked questions
How does the LUNÉ Silk Pro work?
The LUNÉ Silk Pro safely and effortlessly removes calluses with a rotating roller that gradually files away dead skin cells. Unlike manual rasps, the Silk Pro applies constant pressure for an even result. Within minutes, your feet will feel visibly smoother and softer.
How quickly will I see results?
Many clients notice a visible difference after just the first treatment. For stubborn calluses or deep fissures, multiple treatments may be necessary. With regular use, your feet will become progressively softer and smoother.
How often should I use the LUNÉ Silk Pro?
For maintenance, we recommend 1 to 2 treatments per week. Do you have a lot of calluses built up? Then use the Silk Pro more often until the desired result is achieved. After that, one treatment per week is usually sufficient to keep your feet smooth.
What is the Silk Sole Collection?
The Silk Sole Collection is LUNÉ's complete 5-step system, specially developed for women who not only want to remove calluses, but also want to keep their feet soft, smooth and well-groomed in the long term.
Is the LUNÉ Silk Pro suitable for stubborn calluses?
Yes. The LUNÉ Silk Pro comes with various rollers, including a coarse roller for stubborn calluses and a fine roller for maintenance. This makes the device suitable for both light and severe calluses.
When should I replace the rollers?
This depends on how often you use the Silk Pro. With average use, a roller lasts approximately 2 to 3 months. For optimal performance, we recommend replacing the rollers as soon as you notice they become less effective. A complete Roller Set lasts approximately 6 months with average use.
Do you offer a 100-day money-back guarantee?
Yes. We believe in the quality of our products. That's why you can try the LUNÉ Silk Pro risk-free for 100 days. Not satisfied? Then contact our customer service and we'll be happy to help you.
What are the shipping costs?
For orders under €50, we charge €4.95 shipping costs. Orders of €50 or more are shipped free of charge.
How long does delivery take?
To serve customers worldwide quickly and reliably, LUNÉ collaborates with an international logistics network.
Therefore, the average delivery time is 3 to 7 business days, depending on the destination and the local delivery service.
Once your order has been dispatched, you will automatically receive a track & trace link via email, allowing you to follow your package at any time.
We do our utmost to deliver your order as quickly as possible and will keep you informed of your package's status during the shipping process.
How can I track my order?
As soon as your order has been shipped, you will automatically receive a shipping confirmation by email.
You can check the current status of your order at any time via our tracking page:
Simply enter your order number and email address to view the most recent shipping information.
Can't find your order or do you have questions about the delivery? Please feel free to contact our customer service via info@luneofficial.nl. We are happy to help you.
Silk Sole Collection
Why does callus keep coming back?
Callus is a natural reaction of the skin to pressure, friction, and strain. Therefore, calluses can keep reappearing even after they have been removed.
Many people temporarily remove calluses but then do not adequately care for their skin. This causes the skin to dry out again, leading to new callus formation more quickly.
The Silk Sole Collection was developed to break this cycle. While the Silk Pro removes existing calluses, the Silk Restore helps to care for the skin and supports the prevention of new callus buildup. The Silk Elixir then provides daily hydration and care.
This way, you not only address the visible problem but also the root cause of recurring dry and rough feet.
What is the Silk Sole Collection?
The Silk Sole Collection is LUNÉ's complete 5-step foot care system, developed for women who want long-lasting soft, smooth, and well-cared-for feet.
The collection consists of five complementary products:
LUNÉ Silk Pro removes stubborn calluses and smoothes rough skin.
LUNÉ Silk Repair is an exfoliating foot mask that helps remove dead skin cells and intensely renews the feet.
LUNÉ Silk Restore cares for the skin after callus removal and helps make dry and rough feet soft and supple again.
LUNÉ Silk Elixir is for daily hydration; it nourishes the skin and helps maintain its moisture balance.
LUNÉ Silk Sleep is an intensely hydrating foot mask that provides your feet with extra care and is ideal as the last step in your routine.
Together, the five products form a complete routine: from removing existing calluses and dead skin to intensively caring for and hydrating your feet.
How does the Silk Sole Collection help prevent new calluses from forming?
New calluses often form when dry skin, pressure, and friction combine. Therefore, the Silk Sole Collection focuses not only on removing calluses, but also on caring for and maintaining the skin.
Silk Pro removes excess calluses, Silk Repair exfoliates dead skin, and Silk Restore nourishes rough skin. Subsequently, Silk Elixir and Silk Sleep help to intensively hydrate the feet, keeping them soft and supple.
By combining these steps and repeating the routine regularly, you not only address visible calluses, but also give your feet the care they need to stay soft, smooth, and well-groomed for longer.
Is the Silk Sole Collection suitable for very dry or cracked heels?
Yes. The Silk Sole Collection was developed as a complete care routine for dry, rough, and callus-prone feet. The Silk Pro removes excess calluses, after which the Silk Restore and Silk Elixir help to intensively nourish, hydrate, and keep the skin supple.
In what order do I use the Silk Sole Collection?
For the best results, use the products in this order:
1. Silk Pro – Remove
Start with Silk Pro to gently remove excess and stubborn calluses.
2. Silk Repair – Exfoliate
Use the exfoliating foot mask for a more intensive treatment of dead and dry skin.
3. Silk Restore – Care
Then care for your feet with Silk Restore to support dry and rough skin and make it feel supple again.
4. Silk Elixir – Hydrate
Apply Silk Elixir to intensely hydrate, nourish, and keep the skin soft.
5. Silk Sleep – Intense Hydration
Use Silk Sleep as an extra hydrating treatment and the final step for wonderfully soft, well-cared-for feet.
Important: you don't need to perform all five steps every day. Use Silk Pro and Silk Repair as needed, while the nourishing and hydrating products can be a more regular part of your routine.
Can I use the products separately?
Yes, all products can be used individually. However, they are designed to complement each other. The Silk Pro and Silk Repair focus on removing existing calluses and dead skin, while the Silk Restore, Silk Elixir, and Silk Sleep are aimed at subsequently nourishing and hydrating the skin.
Shipping & Delivery
What are the shipping costs?
We charge €4.95 shipping costs for orders under €50.
Orders of €50 or more are shipped for free.
Shipping costs are automatically calculated during checkout before you confirm your order.
When will I receive my order?
LUNÉ collaborates with an international logistics network to provide fast and reliable service to customers worldwide.
As a result, the average delivery time is 3 to 7 business days, depending on the destination and the local delivery service.
Once your order has been shipped, you will receive a shipping confirmation by email.
How do I track my order?
As soon as your order has been shipped, you will automatically receive a shipping confirmation.
You can track your order at any time via our tracking page:
Simply enter your order number and email address to view the current status of your package.
What if my delivery is delayed?
Although most orders are delivered within the expected delivery time, delays can sometimes occur due to busy periods at carriers or local delivery services.
First, check the tracking information via our tracking page.
Is the delivery taking exceptionally long or do you have questions about your order? Please feel free to contact us at info@luneofficial.nl. Our team will be happy to assist you.
Which countries do you ship to?
LUNÉ ships to almost all countries within Europe.
During checkout, you will automatically see if shipping to your country is available.
Cannot select your country? Please contact our customer service so we can see what options are available.
When will I receive my track & trace code?
You will automatically receive your track & trace link by email as soon as your order has been processed and shipped.
It can take up to 48 hours for the first tracking updates to become visible.
My tracking isn't updating, what now?
It's normal for tracking information not to be updated immediately after an order has shipped.
In some cases, it takes 24 to 48 hours for the carrier to process new scans.
If you don't see any updates after a few days, please contact us at info@luneofficial.nl.
Can I change my delivery address?
Did you make a mistake in your delivery address? Please contact us as soon as possible at info@luneofficial.nl.
If your order has not yet been processed, we might still be able to change the address. Once an order has been shipped, we can no longer guarantee any changes.
Order
Can I cancel my order?
We process orders as quickly as possible to ensure fast delivery.
Do you want to cancel your order? Please contact us as soon as possible via info@luneofficial.nl.
If your order has not yet been processed, we may still be able to cancel it. Once an order has been shipped, cancellation is unfortunately no longer possible.
What if I entered the wrong address?
Did you accidentally make a mistake in your delivery address? Please contact us immediately via info@luneofficial.nl.
If your order has not yet been processed, we can usually still change the address. Once an order has been shipped, we can no longer guarantee changes.
Therefore, always check your details carefully before completing your order.
I haven't received an order confirmation, what now?
First, check your spam, promotions, or junk email folder. Sometimes the confirmation ends up there.
Can't find the order confirmation anywhere? Please contact us at info@luneofficial.nl and provide the email address you used to place the order.
Our team will be happy to help you locate your order.
Can I still change my order after I've paid?
If your order has not yet been processed, we may still be able to make changes in some cases.
Please contact us as soon as possible via info@luneofficial.nl and state your order number.
Once an order has been shipped, we can no longer guarantee changes.
Can I combine multiple discount codes?
No, usually only one discount code can be used per order.
During promotions, the most advantageous discount is automatically applied.
Which payment methods do you accept?
We accept various secure payment methods, including:
iDEAL
Bancontact
Credit card
PayPal
Apple Pay
Google Pay
The available payment methods will be automatically displayed during checkout.
Can I place an order without an account?
Yes. You do not need an account to place an order with LUNÉ.
You can easily check out as a guest and will receive all order and shipping information by email.
Returns
How do returns work?
Would you like to return a product? Please contact our customer service at returns@luneofficial.nl.
Please include your order number and the products you wish to return. Our team will then send you the necessary return instructions.
We advise you to pack the product carefully so that it arrives safely with us.
Within how many days can I return?
You can exercise your legal right of withdrawal within 14 days of receiving your order.
In addition, LUNÉ offers a 100-day satisfaction guarantee. This means that even after the legal withdrawal period, you can still contact us if you are not satisfied with your purchase.
For return requests within the first 14 days, you can use our withdrawal form or contact us via returns@luneofficial.nl.
Is your request between day 14 and day 100? In that case, please also contact us via returns@luneofficial.nl. Our team will review your situation and be happy to assist you further.
We believe in our products and want every customer to be able to order with confidence.
What is LUNÉ's return address?
Returns must always first be registered via returns@luneofficial.nl.
Because we work with different logistics partners, return addresses may vary. To avoid delays or lost returns, you will always receive the correct return address from our customer service.
When will I receive my refund?
Once we have received and checked your return, we will process the refund as soon as possible.
In most cases, you will receive your refund within 5 to 10 business days via the same payment method used to place the order.
Depending on your bank or payment provider, it may sometimes take a little longer for the amount to appear.
What if my product arrives damaged or defective?
Of course, that is not the intention.
Please contact us within 48 hours of receipt at info@luneofficial.nl and include clear photos of the product and packaging.
Our team will assess the situation and provide a suitable solution as soon as possible, such as a replacement product or a refund.
What if I received the wrong product?
Although this rarely happens, we will of course be happy to resolve this for you.
Please contact us at info@luneofficial.nl and, if possible, send a photo of the product you received. Our team will ensure that you receive the correct product as soon as possible.
How do I know if my return has been received?
Once your return has been processed, you will receive a confirmation by email.
If you haven't heard anything after some time, please contact us at returns@luneofficial.nl with your proof of return or tracking number.